Overview
At Branded Drip, we are committed to your satisfaction with our custom promotional products and logo imprinting services. Due to the personalized nature of our products, please review this policy carefully before placing your order.
Refunds
Final Sales Policy
All sales are final once production begins. Custom promotional products with logo imprinting are made specifically for each customer and cannot be resold to other clients.
Manufacturer Defects
We will provide a full refund or replacement if:
- Products arrive damaged during shipping
- Items have manufacturing defects or quality issues
- Wrong products were shipped
- Imprinting errors caused by our production team
Customer Error
Refunds will not be provided for:
- Customer-provided artwork errors or typos
- Customer approval of incorrect proofs
- Changes requested after production begins
- Dissatisfaction with approved designs or colors
Returns Process
Reporting Issues
To report a defective product or shipping damage:
- Contact us within 7 days of receiving your order
- Provide photos of the defective items
- Include your order number and description of the issue
Return Shipping
- We will provide a prepaid return label for defective products
- Customers are responsible for return shipping costs on buyer error claims
- Items must be returned in original packaging when possible
Replacement Timeline
Once we receive and approve your return:
- Replacement orders will be processed within 5-7 business days
- Rush replacement options available for additional fees
- Refunds will be processed within 7-10 business days to original payment method
Proof Approval
By approving your artwork proof, you acknowledge:
- Accuracy of all text, colors, and design elements
- Understanding that changes cannot be made after approval
- Responsibility for any errors in customer-provided content
Contact Information
For any questions regarding returns or refunds:
- Email: support@brandeddrip.com
- Phone: (847) 509-9828
- Website: https://www.brandeddrip.com/contact
We're here to help ensure your promotional products meet your expectations. Please don't hesitate to reach out with any concerns.